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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

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4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14716)

Review of the StepChange, Debt advice:

Easy to do

Easy to deal with, easy to set up a plan. No worrying just one easy payment each month Reviewed on: 23rd May 2025

Friendly and knowledgeable.

Friendly and knowledgeable. They helped me get through my debt issues like a knife through butter when I didn’t see any way out of it Reviewed on: 23rd May 2025

I don't no what I would have done without stepchange...

I don't no what I would have done without stepchange thank you Reviewed on: 23rd May 2025

Just never been in this position.

Just never been in this position before and so it was really scary and I thought I would be judged… but I was put at ease and not to be made to look like a failure as I do want to pay everyone and at this late stage in my life I never wanted to be here and StepChange took all the worries away and sorted everything out for me. Reviewed on: 23rd May 2025

good service on time professional approach

good service on time professional approach Reviewed on: 23rd May 2025

Sorted out my budget and helped me get in control.

Sorted out my budget and helped me get in control. Only issue is with some delayed payments due to one of my creditors switching the debt collection agency they used and a couple of payments going missing but StepChange have given me advice for chasing that. Reviewed on: 23rd May 2025

great service

Extremely good quality of service Reviewed on: 23rd May 2025

An extremely vital service.

An extremely vital service. Very helpful and efficient. I cannot describe how much they have helped me. Reviewed on: 23rd May 2025

Excellent

This is the second time I’ve used step change and both times they have been excellent Reviewed on: 23rd May 2025

Real life saver, when you are drowning and dont know...

Real life saver, when you are drowning and dont know what to do. Made managing my debt so much stress free Reviewed on: 23rd May 2025

Life saver

For myself into debt trying to fix things myself after coming out of a financially coercive relationship but it all got too much. Didn’t want CCJ/IVA/bancruptcy and didn’t know I could get help. Finally on way to sorting life out! Reviewed on: 23rd May 2025

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