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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (15230 reviews)

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4.95

Based on 15,230 reviews, last reviewed 6th May 2026

16567% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

In trouble, StepChange throw you a ladder!! From a twisted up mess of debt when I lost my job and my pride always been stubbornly independent but now I needed help and I found Step Change who li... Read more Reviewed on: 6th May 2026

Latest lowest rating:

1

Constantly getting emails and calls from lenders say... Constantly getting emails and calls from lenders saying I still owe them money and haven’t heard anything from StepChange Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (15230)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Don’t hesitate

They help you feel at ease and mak you wonder why you were worried about getting in touch. Reviewed on: 6th May 2026

Really helped me out and made paying back my depts e...

Really helped me out and made paying back my depts easy. Reviewed on: 6th May 2026

Excellent service, help and support in a really diff...

Excellent service, help and support in a really difficult time Reviewed on: 6th May 2026

Step change has been excellent with helping me turn...

Step change has been excellent with helping me turn an unmanageable debt situation into affordable monthly payments enabling me to get on with my life without the constant worry about my debts. Thank you Step Change Reviewed on: 6th May 2026

I have received great support from StepChange regard...

I have received great support from StepChange regarding my debt. With their support I am relaxed. Good customer services. Reviewed on: 6th May 2026

Me and my husband fell on hard times.

Me and my husband fell on hard times when my husband become really ill and he was no longer able to work and I needed to be his career. We couldn’t afford to pay all our bills at the price they were at and Stepchange was our last resort. They help save us & we can now manage our payments each month thanks to Stepchange. Reviewed on: 6th May 2026

StepChange helped change my life. Thank you!

Before I was hopeless, but with StepChange I was put on the road to becoming debt free and a better life. I didn’t run away from my debts but having everything consolidated down to one payment made things more manageable and less stressful. Thank you! Reviewed on: 6th May 2026

My Previous debts are safely being taken care of

Total recommend Stepchange, the set can be a bit tiresome, but well worth it as no one is chasing after me for money, and i CAN EASILY MANGAGE THE DEBTS ONLINE AS WELL Reviewed on: 6th May 2026

Very friendly and very helpful.

Very friendly and very helpful. They will help you with your debts. Reviewed on: 6th May 2026

Once I started a Debt Management Plan (DMP), they to...

Once I started a Debt Management Plan (DMP), they took over the communication with my creditors. The stressful phone calls and letters finally stopped, which gave me back my peace of mind. Reviewed on: 6th May 2026

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