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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Debt help

I thought I was never going to see myself out of debt but I took that first step and got help and not looked back. They gave me help structured a repayment plan and gave me the confidence to get my life back on track Reviewed on: 6th May 2026

Don’t think twice please use their help

I have had the help from this company for many years and they’re brilliant. Will listen and advice accordingly. They have really helped my situation . Reviewed on: 6th May 2026

I was at my wits end with money worries.

I was at my wits end with money worries. A friend recommended stepchange and I've been stress free ever since. I now pay one affordable monthly payment . Customer service is excellent. Always ready to listen without judgement. I'm getting closer to being debt free with Stepchange help and support Reviewed on: 6th May 2026

I don’t know how we would’ve coped without StepChange.

I don’t know how we would’ve coped without StepChange. They’ve been so helpful and non judgmental. We fell upon difficult times due to sickness. I do wish we had gone to them a long time ago. We would’ve have debt under control so much sooner. Reviewed on: 6th May 2026

My experience has been a very positive one.

My experience has been a very positive one. It is brilliant that you no longer have to carry the weight of debt on your shoulders. They were recommended to me and I have never looked back. Lift the phone, ring them and off load your worry and sleepless nights. Stepchange do everything for you and work out a plan that suits you and also your debtors. This has changed my life for the better.. I can put my hand on my heart and tell you it is so easy to do. No judgement on their part, they just get to work for you. Don't be afraid, just take the chance and phone them. Please, for Peace of Mind. Reviewed on: 6th May 2026

Was in a lot of debt and spoke to the friendly profe...

Was in a lot of debt and spoke to the friendly professional adviser and she help me through everything made it really easy very happy with the service Reviewed on: 6th May 2026

Absolutely brilliant service, compassionate and unde...

Absolutely brilliant service, compassionate and understanding advice and help through very difficult times during and after the COVID financial meltdown. Reviewed on: 6th May 2026

Step Change took me from Darkness to light and hope....

I came to Step Change as I had money debt problems that caused me to have suicidal thoughts as I was in a real dark place, since I contacted Step Change they were very kind caring and supportive, taking me into a lighter atmosphere sigh hope that there was a way out of my situation. Reviewed on: 6th May 2026

Help is at hand

When I first contacted Step Change I was feeling overwhelmed and extremely anxious. They talked through all of my options and offered reassurance. Step Change were great in helping to work out a budget and an affordable repayment plan. Reviewed on: 6th May 2026

Very helpful and knowledgeable.

Very helpful and knowledgeable. Approachable on phone and on emails. Easily to speak with them. Highly recommendable as didn’t regret turning to them. They easily makes everything smooth. Excelente! Reviewed on: 6th May 2026

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