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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

After losing my job and being economically inactive...

After losing my job and being economically inactive for twelve months. I made contact with Stepchange to find help. And the help was sourced by kind people. I now got my confidence back now, and my first direct debit will be coming out in June. Reviewed on: 6th May 2026

I have been appointed custop the Change fo...

I have been appointed customer of step the Change for a long time and they are of the best I am very happy with they good service. Reviewed on: 6th May 2026

I was getting desperate when I contacted Stepchange...

I was getting desperate when I contacted Stepchange but with their advise and endless patience I was soon set up in a programme of monthly payments that I could manage and gradually see my debt reduce Reviewed on: 6th May 2026

I was in debt step change help me turn my...

I was in debt step change help me turn my life round Reviewed on: 6th May 2026

In trouble, StepChange throw you a ladder!!

From a twisted up mess of debt when I lost my job and my pride always been stubbornly independent but now I needed help and I found Step Change who literally took the heavy burden of fear off of my back and saved my life with their friendly non judgmental assistance. It’s a big scary place to be in at the low point but turn to Step Change and turn your life around with their help! Reviewed on: 6th May 2026

Friendly efficient service with no judgement I was e...

Friendly efficient service with no judgement I was embarrassed about the situation I had got myself in and everyone I spoke was friendly and helpful a lot was do online so this helped a lot as well Reviewed on: 6th May 2026

Very helpful right from the start.

Very helpful right from the start. Massively turned my sleepless nights worrying into peaceful ones. Couldnt be where i am now without their help. Nearly finished my manageable debt plan and couldnt recommend enough. Reviewed on: 6th May 2026

I have had the best advice for my financial situation.

I have had the best advice for my financial situation. They have helped me every step of the way. They never judged me for getting into debt. They have the best advice but also you can manage your account online, so it easy. Reviewed on: 6th May 2026

Helpful and informative

Helpful and informative good advice and very patient explanation were provided and advice given Reviewed on: 6th May 2026

Im having money troubles and StepChange are taking t...

Im having money troubles and StepChange are taking the work for me and always there to help Reviewed on: 6th May 2026

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