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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,647 reviews, last reviewed 26th Jun 2026

188550% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Debt help

I was many thousands in debt and they helped me get in the road to being debt free, I’ve still got a couple years to go but am a lot more in control with their hrlp Reviewed on: 6th May 2026

I have Bipolar and struggled with money so wound up...

I have Bipolar and struggled with money so wound up with large debts. Step change helped me to pay back the debt and now I’m almost done. Reviewed on: 6th May 2026

I was very happy with the out come everything they d...

I was very happy with the out come everything they did to help me was out of this world Reviewed on: 6th May 2026

I was bereaved by the loss of my mother and was deva...

I was bereaved by the loss of my mother and was devastated. Struggling with my finances and grief. My debts spiralling out of control and I reached out to Stepchange debt charity. I was put on Debt Management Plan. For the first time in years, I was able to breathe and worry about money. Reviewed on: 6th May 2026

Getting my life back.

Previously I was dreading phone calls, letters, and texts, StepChange gave me my life back Reviewed on: 6th May 2026

Stepchange helped me turn my life around.

Stepchange helped me turn my life around. It was literally a life saver. I went from not even opening post that might be a bill to tackling my debts head on. It’s taken a few years but watching how much I owe come down from nearly £50k to being a few months away from debt free is THE BEST feeling in the world. I would tell anyone in debt to get in touch with Stepchange straight away. Reviewed on: 6th May 2026

I had personal circumstances split with partner ect...

I had personal circumstances split with partner ect found myself overpowered by debt i rang step change and the helped me a lot Reviewed on: 6th May 2026

Debt without Stress

I was very stressed about my financial commitments and the Step Change counsellor talked me through all aspects and gave me good solid advice which had made me a lot less stressed. I am kept up to date with regular statements and if I have any questions there is always someone at the end of the phone for me to talk to. Reviewed on: 6th May 2026

Brilliant from the outset.

Brilliant from the outset. Calm and supportive staff take you through what to expect at each stage of your journey. Reviewed on: 6th May 2026

Making You Know Things Will be OK

Really supportive and kind people at the end of the phone. Giving knowledgable and honest advice that made life feel manageable again! Reviewed on: 6th May 2026

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