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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Very good and easy to use online

Very good and easy to use online Reviewed on: 6th May 2026

Helped me get out of my debt saved me

Helped me get out of my debt saved me Reviewed on: 6th May 2026

Step change has taken my stress away by taken helpin...

Step change has taken my stress away by taken helping me about my debt Reviewed on: 6th May 2026

Very professional, very friendly, helped me immensely

Very professional, very friendly, helped me immensely Reviewed on: 6th May 2026

Constantly getting emails and calls from lenders say...

Constantly getting emails and calls from lenders saying I still owe them money and haven’t heard anything from StepChange Reviewed on: 6th May 2026

Genuinely a helpful and useful service.

I approached StepChange following advice from a good friend when I ran into difficulties. Their help has been more than just structural and financial - it has helped me back on my feet. I look forward to the future now. Reviewed on: 6th May 2026

Debt help

I was many thousands in debt and they helped me get in the road to being debt free, I’ve still got a couple years to go but am a lot more in control with their hrlp Reviewed on: 6th May 2026

I have Bipolar and struggled with money so wound up...

I have Bipolar and struggled with money so wound up with large debts. Step change helped me to pay back the debt and now I’m almost done. Reviewed on: 6th May 2026

I was very happy with the out come everything they d...

I was very happy with the out come everything they did to help me was out of this world Reviewed on: 6th May 2026

I was bereaved by the loss of my mother and was deva...

I was bereaved by the loss of my mother and was devastated. Struggling with my finances and grief. My debts spiralling out of control and I reached out to Stepchange debt charity. I was put on Debt Management Plan. For the first time in years, I was able to breathe and worry about money. Reviewed on: 6th May 2026

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