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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

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4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14716)

Review of the StepChange, Debt advice:

Management

Very helpful and supportive. Took care of my needs Reviewed on: 29th May 2025

Couldn’t have managed without you

Couldn’t have managed without you Reviewed on: 23rd May 2025

Very helpful and was very quick in helping to sort m...

Very helpful and was very quick in helping to sort my finances out Reviewed on: 23rd May 2025

You’re not the only one

very understanding of my changing circumstances, I felt heard. Came up with solutions to make me feel able to accept my predicament. Reviewed on: 23rd May 2025

Overwhelmed to on top of it didn’t know where to tur...

Overwhelmed to on top of it didn’t know where to turn well done Stepchange Reviewed on: 23rd May 2025

Great service at no cost

Non judgemental, encouraging. Helpful guidance and available when needed. Reviewed on: 23rd May 2025

Great company

Have been so good to me deal with my debts pay them on time have no problems highly recommend Reviewed on: 23rd May 2025

I've had the best experience with Stepchange managed...

I've had the best experience with Stepchange managed to get me paying my debts off without putting myself into more financial hardship. Been with them now for around 2 years and never had a problem. So helpful saved my life and also recommend to whoever will listen Reviewed on: 23rd May 2025

I was struggling with bills

I was struggling with bills robbing Peter to pay Paul with step change I am now able to sleep at night like many Covid escalated my financial issues but step change saved me Reviewed on: 23rd May 2025

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Absolutely amazing...

Absolutely amazing I can’t begin to express the level of help, support and compassion these wonderful people have! I was in a bad place and they have helped take a load of stress off me, they’re really on your side and want the best for you, amazing staff and an amazing charity Reviewed on: 23rd May 2025

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