Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18579 reviews)

View other StepChange products

4.92

Based on 18,579 reviews, last reviewed 7th Jun 2026

185450% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I cannot recommend StepChange highly enough. I cannot recommend StepChange highly enough. They helped me through a very difficult debt situation and continue to act as a mediator between myself a... Read more Reviewed on: 7th June 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18579)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Stepchange has helped me to looked look after my money

Stepchange has helped me to looked look after my money when I got into debt and I cannot thank them enough, my life changed for the better Reviewed on: 28th May 2026

Stepchange has helped me get back on my feet always...

Stepchange has helped me get back on my feet always helpful I highly recommend using Stepchange Thankyou for all your surport Reviewed on: 28th May 2026

Sumpathetic

Sympathetic, helpful, straightforward and lovely to deal with Scottish people like myself. Reviewed on: 28th May 2026

For all the staffs

Very helpful and reliable.I have peace of mind and my family. Reviewed on: 28th May 2026

Always great

Always very helpful, easy to set up, I never felt judged Reviewed on: 28th May 2026

Saved me from the never ending cycle of debt interest!

They have saved me from the never ending cycle of debt interest. And the stress of paying debtors seperately. The process is so much simpler than other debt help companies, with no constant spammy phone calls and the website is so easy to use. Reviewed on: 28th May 2026

The experience was not easy but got there in the end.

The was not easy but got there in the end. Reviewed on: 28th May 2026

The negotiators

Stepchange has been very helpful and professional. Given me some solace through some stressful times of my debt making it easier to deal with. Reviewed on: 28th May 2026

DMP payments

Very helpful, sorted my payments easly for me Reviewed on: 28th May 2026

Life-Changing Support When I Needed It Most

I cannot thank StepChange enough for the support they gave me during one of the most stressful times in my life. They helped me set up a Debt Management Plan (DMP), and honestly, it has completely changed my life for the better. From the beginning, the advisors were understanding, professional, non-judgemental, and genuinely caring. They took the time to explain everything clearly and helped me feel in control of my finances again. Thanks to StepChange, I finally have peace of mind and a clear path forward. What really stands out is how much they truly want to help people, not just treat you like another number. I would highly recommend them to anyone struggling with debt or financial stress. The only downside is that the phone lines can be extremely busy, and sometimes it’s very difficult to get through. However, once you do speak to someone, the service and support are absolutely worth it. Thank you, StepChange, for giving me hope and helping me rebuild my future. Reviewed on: 28th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt Collection
from Darcey Quigley & Co 3.56 from 3 reviews
Debt advice
from Business Debtline 4.19 from 19 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub