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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I don’t know what we would have done without them!

We were really struggling financially with two young children got into serious credit card debt. I didn’t know where to turn then I heard about step change and everything changed. They sorted it all out, Reviewed on: 6th May 2026

To be debt free

I had multiple debts and didn't know what to do or let alone how to deal with them, I then turned to Stepchange for help and help me they certainly did, they brought all my debts together to from one lump sum, and with them, I then agreed to a monthly payment plan and now slowly but surely I'm slowly becoming debt free and that feels great. Reviewed on: 6th May 2026

Everything goes fine, just when I have to get in tou...

Everything goes fine, just when I have to get in touch takes ages Reviewed on: 6th May 2026

Fabulous charity .

Fabulous charity .. have done everything they can to help and in a professional manner Reviewed on: 6th May 2026

Very helpful and understanding

I was recommended StepChange by my bank when I got in to financial difficulties, I found them easy to deal with and they had an easy to complete process and they keep me informed with any changes Reviewed on: 6th May 2026

Top service 100%

Really pleasant and helpful people at step change it takes so much worry off you They are non judgemental and extremely helpful it helps you sleep at night always available for any money worries and absolutely top class service dont ever doubt them Reviewed on: 6th May 2026

So helpful and clear.

So helpful and clear. Felt as last I could get the help I needed. Reviewed on: 6th May 2026

Reliable.

Very reliable and make sure your up to date with payments Reviewed on: 6th May 2026

If it wasn’t for step change I wouldn’t have been ab...

If it wasn’t for step change I wouldn’t have been able to sleep at night. A huge weight has been lifted off m shoulders Reviewed on: 6th May 2026

StepChange Experience

In the most good but they never reply to your email and claim you have missed payments when you haven’t. Reviewed on: 6th May 2026

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