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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Reviewing

Always very professional and always very helpfu Reviewed on: 6th May 2026

Life saving step

Sadly I've used step change twice and am with them now. I say sadly in terms of being in debt but not because of step change themselves. If your facing sleepless nights and worried about your ever increasing debt then do not hesitate to contact Step Change. The service is actually life saving as I considered some dark options before contacting them. I now have a monthly payment and more importantly, an end date for my debts. They go through all your income and expenditure with you and come to a set amount to be paid. The constant chasing by creditors has stopped and that's a huge relief. Without their help you will just be going round in circles. Best step you can take is to contact them. Reviewed on: 6th May 2026

Fantastic charity - so helpful and stress relieving

Stepchange were able to make an extremely stressful and upsetting situation significantly more manageable. We had got into a position where were were no longer able to manage our debt and were struggling to see a way out. Stepchange managed the whole process with kindness and no judgement. They spoke to our creditors on our behalf and (aside from a couple of nasty ones) they have all been extremely open to the new payment plan. I honestly don't know what we would have done if we hadn't gone to StepChange. Reviewed on: 6th May 2026

Always very helpful, except recently when I queried...

Always very helpful, except recently when I queried one account and was told to contact the company myself? Not good for me when it makes my anxiety worse Reviewed on: 6th May 2026

Made a very difficult time an awful lot easier.

Made a very difficult time an awful lot easier. Not where I anticipated being but am extremely grateful to stepchange Reviewed on: 6th May 2026

Stepchange have been amazing from the very first step!

Stepchange have been amazing from the very first step! Reviewed on: 6th May 2026

Been using Stepchange for a few years now and they a...

Been using Stepchange for a few years now and they are helping me pay back what I owe. It’s a long road but they have been very good at arranging my finances and helping me along the way Reviewed on: 6th May 2026

Their just good people

Really understanding, knowledgable and focussed on getting a solution that helped me. There just good people Reviewed on: 6th May 2026

Helped me out when I was struggling.

Helped me out when I was struggling. Made the process easy and made you feel like you wasn’t a failure for your situation . Reviewed on: 6th May 2026

I finally got a grip of my debts.

I finally got a grip of my debts. Having just one payment to make really helps mentally. Customer care has been really supportive when I've needed it. I can finally see an end point and it's a great feeling. It's a really easy process once you have all your debt information to hand. A yearly review makes sure that you can still afford the payment, if not it will be adjusted. Honestly, it's one of the best things I've done for myself. Reviewed on: 6th May 2026

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