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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

So helpful and clear.

So helpful and clear. Felt as last I could get the help I needed. Reviewed on: 6th May 2026

Reliable.

Very reliable and make sure your up to date with payments Reviewed on: 6th May 2026

If it wasn’t for step change I wouldn’t have been ab...

If it wasn’t for step change I wouldn’t have been able to sleep at night. A huge weight has been lifted off m shoulders Reviewed on: 6th May 2026

StepChange Experience

In the most good but they never reply to your email and claim you have missed payments when you haven’t. Reviewed on: 6th May 2026

DMP advise

Excellent service. Very good charity. Reviewed on: 6th May 2026

very understanding and helpful

very understanding and helpful but sometimes long wait times when phoning. They help you with all your options and explain what it means to you and any affect on your credit rating. helps you clear any debits at a affordable rate and how long this will take Reviewed on: 6th May 2026

Not debt free yet but hopeful

Whilst I’m not out of debt yet I feel I have guidance and a plan Reviewed on: 6th May 2026

Very happy with the service.

Very happy with the service. Totally changed our lives when there seems to be no way out. I find StepChange very accommodating Reviewed on: 6th May 2026

Exceptional company

Step change are non judgmental and very sympathetic. Reviewed on: 6th May 2026

They have helped me so much .

They have helped me so much . I was in a very bad situation before and felt helpless until StepChange Reviewed on: 6th May 2026

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