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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Very happy with the service.

Very happy with the service. Totally changed our lives when there seems to be no way out. I find StepChange very accommodating Reviewed on: 6th May 2026

Exceptional company

Step change are non judgmental and very sympathetic. Reviewed on: 6th May 2026

They have helped me so much .

They have helped me so much . I was in a very bad situation before and felt helpless until StepChange Reviewed on: 6th May 2026

From the very start StepChange have been brilliant.

From the very start StepChange have been brilliant. Their help has seen me almost clear a substantial debt, just 10 months to go! Excellent advice, a shoulder to lean on, and an amazing help. Thanks. Reviewed on: 6th May 2026

Great customer service and always looking forward to...

Great customer service and always looking forward to working with you and supporting you through your journey. Reviewed on: 6th May 2026

Really helpedme with difficult situations and gave...

Really helped me with difficult situations and gave me peace of mind with my debts Reviewed on: 6th May 2026

Really helpfull been with them for ages sorted out m...

Really helpfull been with them for ages sorted out my debts to affordable monthly payments Reviewed on: 6th May 2026

Step change help

Step change , literally stepped in and supported ne with my debts. They made payments easier and I have been paying successfully with tem since 2019 Reviewed on: 6th May 2026

Very straightforward step change are definitely the...

Very straightforward step change are definitely the go to people if you’re having problems give these a try first I wasn’t disappointed Reviewed on: 6th May 2026

Helped me tremendously took all my worries and stres...

Helped me tremendously took all my worries and stress away don't think I would still be here if I hadn't got your help. Cant thank everyone enough. Reviewed on: 6th May 2026

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