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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,662 reviews, last reviewed 12th Jul 2026

126033% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent support. Excellent support. Extremely compassionate understanding and kind people Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

StepChange have always been a massive help!

StepChange have always been a massive help to me. Considering it is free debt advice they take the time to understand your circumstances and present clear and concise options. Every representative that I have dealt with has been fantastic. They provide excellent service for a serious and concerning subject matter. Thank you for what you do! Reviewed on: 6th May 2026

1st class service

……very good 1st class experience Reviewed on: 6th May 2026

One phone call helped me to calm down my worries and...

One phone call helped me to calm down my worries and see a solution to my financial situation, The advisor talked me through setting up a realistic budget and a payment plan that would take a lot of the stress away from me as I was beginning to think I would lose everything. My repayment was affordable and I was able to manage the situation I found myself in much better. Without stepchange I honestly don't know what I would have done. Reviewed on: 6th May 2026

Step Change is very helpful.

Step Change is very helpful. Give good advises. Reviewed on: 6th May 2026

After my husband died I was in heavy debt StepChange...

After my husband died I was in heavy debt StepChange helped me tremendously Reviewed on: 6th May 2026

StepChange are lifesaver.

With StepChange all my payments go to reducing my debts unlike others who charge a fee. They deal with all the creditors which reduces stress as all the threatening letters stopped. I can see my debts reducing and how much I owe. The portal is easy to use. Reviewed on: 6th May 2026

They really make it easy.

They really make it easy.. put your budget down on paper and it works out what you can pay.. and just takes it monthly. Then pays all your creditors every month from that.. Reviewed on: 6th May 2026

The telephone assistants are excellent and give exce...

The telephone assistants are excellent and give excellent advice. However, the IT systems need looking at. We cannot get into the online sight to see the account. We have followed all the advice with no results. Reviewed on: 6th May 2026

Friendly, helpful advice

Friendly, helpful advice that changed my life for the better. Reviewed on: 6th May 2026

Very understanding, polite and very helpful in every...

Very understanding, polite and very helpful in every way, Reviewed on: 6th May 2026

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