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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very Supportive.

Since being put in touch with them many years ago now, they have been very supportive, we were in dire straits they helped get us on an even keel, and have been with us ever since. Reviewed on: 28th May 2026

Very kind and helpful and easy to use the app.

Very kind and helpful and easy to use the app. Never had any problems, always feel listened to. Reviewed on: 28th May 2026

Couldn't have done it without you

I was in financial difficulty my husband had lost his job I was at my wits end. I reluctantly contacted stepchange and they took the worry and stress away from me. It was the best thing for me they went through each plan so that I had the controll for what happened next. I pay mu monthly amount and I know I can forget about everything no more red letters demanding money, my debt is slowly reducing and I feel like my life is back on track. Reviewed on: 28th May 2026

I have problem and I found out about this I make app...

I have problem and I found out about this I make application and I received the help for Wath I needed Reviewed on: 28th May 2026

Nice people very helpful helped me sort out my debts...

Nice people very helpful helped me sort out my debts Reviewed on: 28th May 2026

Saved me

Saved me when i felt at my lowest with no where to turn. Great advice. Sorted my credit card payments into affordable payments, so helped me get my life back on track. Will be forever grateful. Reviewed on: 28th May 2026

I was in bad debt, collectors calling daily.

I was in bad debt, collectors calling daily, threatening to come to my house. Due to unforeseen illness I had no idea what life was going to be like if I wasn't working. I googled help with debt and I found these kind loving people. I pay £5 to all my debtors as that's what I can afford at the moment. If suddenly life changes I will be more and happy to pay off my debts. In the meantime this company has helped me so very much. No more crying or anxiety. Please if you have not done so yet .... Please use this kind and understanding company. Reviewed on: 28th May 2026

Debt management...

They help me when I could not think how to pay my debit I was feeling low and I thought they was no way out of it but I got in touch with stepchage and they sorted every think out for me now my life is back on track thank you stepchage I would not what do if it was not for you Reviewed on: 28th May 2026

Great support

The application process is simple and the support they give makes a huge difference to take off financial pressure during difficult times. Creditors respond really well to them as well and accept payment plan without pushing you in more issues. Reviewed on: 28th May 2026

Helped me massively when going through a very diffic...

Helped me massively when going through a very difficult and stressful time in my life, they wrote to all my creditors and dealt with communication, easy set up payment plan Reviewed on: 28th May 2026

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