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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

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4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14716)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Don't Hesitate

Had some debt which SC helped set up an affordable payment plan & were so helpful throughout. Reviewed on: 18th May 2024

Benefits of stepchange

Very nice and helpful and professional, no judgement made , just willing to help and give good advice, they sorted out my debt so I could pay a monthly fee, which took away a lot of the worry Reviewed on: 18th May 2024

First class advice

Very friendly and non judgemental. Have given me a viable route out of debt caused by the cost of living crisis. Reviewed on: 18th May 2024

Best thing I ever did, speaking to Step Change!

I started to fall behind on a couple of payments & using credit cards to pay them, things just spiralled. I stopped opening letters & buried my head in the sand. I hoped it would go away. I was recommended to speak to step change & they were so helpful & didn’t judge me. They made the process of paying off my debts so much easier. They contacted my debtors & together we agreed a monthly payment plan. I should be debt free next year. I can’t thank step change enough. Reviewed on: 18th May 2024

Really helpful and easy to deal with at a difficult...

Really helpful and easy to deal with at a difficult time Reviewed on: 18th May 2024

They are so helpful and understanding,don’t know wha...

They are so helpful and understanding,don’t know what I would have done without them Reviewed on: 18th May 2024

Genuine company

Always helpful in stressful situations Reviewed on: 18th May 2024

Fabulous great friendly helpful staff

Fabulous great friendly helpful staff Reviewed on: 18th May 2024

Always helpful and reassuring.

Always helpful and reassuring. Knowledgeable and experienced Reviewed on: 18th May 2024

Stepchange have helped me so much after getting into...

Stepchange have helped me so much after getting into trouble with my debts, they talked me through my budget and what i spend my money on so we could create o budget for my lenders, nothing is ever too much trouble with them I’ve found, a really worthwhile excessive if your struggling, I would definitely recommend stepchange Reviewed on: 18th May 2024

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