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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18602 reviews)

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4.92

Based on 18,602 reviews, last reviewed 10th Jun 2026

186500% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange helped to stop my creditors charging me... StepChange helped to stop my creditors charging me ridiculous interest, which gave me a piece of mind Reviewed on: 10th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18602)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

My Previous debts are safely being taken care of

Total recommend Stepchange, the set can be a bit tiresome, but well worth it as no one is chasing after me for money, and i CAN EASILY MANGAGE THE DEBTS ONLINE AS WELL Reviewed on: 6th May 2026

Very friendly and very helpful.

Very friendly and very helpful. They will help you with your debts. Reviewed on: 6th May 2026

Once I started a Debt Management Plan (DMP), they to...

Once I started a Debt Management Plan (DMP), they took over the communication with my creditors. The stressful phone calls and letters finally stopped, which gave me back my peace of mind. Reviewed on: 6th May 2026

Very helpful

Each time I do a review of my finances, they are very helpful and support me in working out an affordable budget Reviewed on: 6th May 2026

Amazing company

The team at step change have been so helpful and understanding at such a stressful point in my life. They have made such a difference financially to me and given me the chance to breathe again. Reviewed on: 6th May 2026

Very helpful and non-judgmental.

Very helpful and non-judgmental. Redundancy threw us into turmoil and StepChange gave us a solution. Very grateful Reviewed on: 6th May 2026

Stepchange is a lifesaving organisation

I was in a lot of debt and almost losing my mind as my finances had spiralled out of control and I had never been in debt before. Stepchange handled everything after I provided all the required information and I was able to make one monthly repayment, which reduced a lot of stress. My creditors also stopped sending threatening letters which was a weight off my mind. The Debt Management Plan showed exactly what payments were being made each month to each creditor and gave me an estimated debt free date. If there was ever a time that I was struggling to make a payment, the customer service team were so helpful and supportive, trying to work with me to find a solution that could keep my plan active but also keep it affordable for me. I was sometimes able to make reduced payments when times were really tough (although they don't allow you to do this regularly, which is understandable). If you find that you have to keep making reduced payments they allow you to redo your budget to fit your current circumstances. I am happy to say that my debt free date is November 2026 and im counting down the months until that time, when I will be celebrating massively with the knowledge that im finally debt free. Its all thanks to Stepchange. They have been a true lifeline for me and I cannot praise this charity enough. They made the whole process of repaying my debt easy and stress free. My online account shows my statements each month so I can always track my payments. I recommend Stepchange to anyone who is drowning in debt. I would like to thank everyone who works here for working so hard and for being kind, non judgemental and supportive. Reviewed on: 6th May 2026

I really cannot fault this company.

I really cannot fault this company. I never thought I'd be where I am now I have a few more months of my plan and will be debt free. It's been hard living within my means but I have shown I can do it. And won't be making the same mistakes again. From the very begining they have worked along side me and my debts it seems daunting but it really isn't. Reviewed on: 6th May 2026

They help take away the stress and find a solution.

They help take away the stress and find a solution. Reviewed on: 6th May 2026

Great Service

They have always Ben polite and none judgmental in all my dealings with them. Always polite and helpful. Reviewed on: 6th May 2026

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