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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18603 reviews)

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4.92

Based on 18,603 reviews, last reviewed 11th Jun 2026

186550% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get the help you need. I ended up in a very bad financial mess due to a bereavement and redundant due to Covid. I was very depressed when I contacted step change. After spea... Read more Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18603)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Great Service

They have always Ben polite and none judgmental in all my dealings with them. Always polite and helpful. Reviewed on: 6th May 2026

StepChange supported me to get back on track with my...

StrpChange supported me to get back on track with my finance and managing of my debt Reviewed on: 6th May 2026

Very helpful friendly service caring

Very helpful friendly service . Good response times would definitely recommend to others Reviewed on: 6th May 2026

Great help and professional support

great help and professional support for my debt management scheme. Reviewed on: 6th May 2026

The only issue I had was the wait to get through to...

The only issue I had was the wait to get through to someone. But as soon as I did, the advisor was so helpful, non-judgemental and really out me at ease. He also helped me so much with my query - with a better result than I had hoped for. Debt is such a stressful situation to be in, and I can't tell you how grateful I am that they have eased that a little for me. Reviewed on: 6th May 2026

I felt ashamed phoning Stepchange because on the sit...

I felt ashamed phoning Stepchange because on the situation I'd got myself into with debt The staff have always been sympathetic non judgmental Professional and understanding Reviewed on: 6th May 2026

A massive weight lifted off my shoulders

I don’t know what I would have done without the help of StepChange. I feel like a massive weight has been lifted and I can start living again. Although there was an initial glitch where my application slipped through the net, it was very quickly rectified. Staff are helpful and non judgemental. Reviewed on: 6th May 2026

Give them a call

Would not have survived without them easy to deal with and very helpful just give them a call they do the rest. Reviewed on: 6th May 2026

Light in the tunnel

At the time of contacting StepChange I was very distraught but also the questionnaire was quite challenging to fill in. However once I got in contact with the advisor who was very patience and understanding everything start falling into place. Before I knew it I had an affordable plan in place to pay my debtors and less of sleepless nights. My advice to others are there is light in the tunnel with Stepchange Reviewed on: 6th May 2026

Without stepChange, I would be in a very much differ...

Without stepChange, I would be in a very much different situation. Im so greatful for the support and help Reviewed on: 6th May 2026

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