Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

View other StepChange products

4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

They helped me with my creditors and made me feel th...

They helped me with my creditors and made me feel there was light at the end of the tunnel Reviewed on: 6th May 2026

Extremely friendly people

Staff are very helpful with organising all my affairs. Very easy to deal with. If you have a problem, Stepchange can and will help in anyway possible. They listen not judge Reviewed on: 6th May 2026

Get rid of the Worry

StepChange have helped me get rid of the worry of debt providing a system to clear debt and takes away the constant letters and threat of extreme measures . Reviewed on: 6th May 2026

Thankful and in good hands

I got breast cancer and had to stop work. I was stressed already and my financial situation was not good as I had anticipated I would work for many years. I found Step Change and immediately my worry was shared with people who gave me hope. I followed their advice and have now paid off a huge chunk of my debts. Cannot thank them enough. I was in kind capable hands. Reviewed on: 6th May 2026

Saved me

I had to retire from work because of arthritis and was so worried about my debts, many sleepless nights. Step change and their people talked me through everything and put my heart at rest and I feel confident they are there for me if I need them. Reviewed on: 6th May 2026

Been a fantastic help and saved me from a lot of str...

Been a fantastic help and saved me from a lot of stress and worry Reviewed on: 6th May 2026

I was reluctant at first to go to stepchange I thoug...

I was reluctant at first to go to stepchange I thought I could do it all by myself but I plucked up the courage and rang them. They didn't make me feel embarrassed about my situation at all and help me so,so much now I nearly debt free thanks to stepchange Reviewed on: 6th May 2026

Great advice

Incredibly helpful advice and overall service. It’s just a shame that it can take so long to get through to an adviser. Reviewed on: 6th May 2026

I contacted StepChange when it was the CCCS ...

I contacted StepChange when it was the CCCS a number of years ago having reached what i genuinely thought was an irretrievable situation, my debts were unmanageable and I didn’t know what to do . A councillor took the necessary time to talk me through and offer me hope for the future through a Debt Management Plan . Reviewed on: 6th May 2026

Excellent service thank you very much xxxx

Excellent service thank you very much xxxx Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Debt Collection
from Intrum 3.41 from 4 reviews
Debt Solutions
from MoneyPlus 4.10 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub