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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 28th Aug 2026

98% decrease in 5 star reviews

in the past 90 days

93% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Very supportive from the get go!

Very supportive from the start. Given impartial advice and directed to what my best option was. Took a great weight off of my shoulders. Reviewed on: 28th May 2026

Great Service

Great customer service and great advice ,nothing was too much trouble also the advisors do not try to rush you off the phone . Reviewed on: 28th May 2026

Transparency with Step Change has been very helpful...

My experience with Step Change has been very helpful, informative as well as clear and concise. The advice I was also given was helpful as in options of DMP as well as transparency. Reviewed on: 28th May 2026

A fantastic charity that do amazing work

A fantastic charity that do great work for people that are going through tough times. The staff are always helpful, kind and caring. Reviewed on: 28th May 2026

Excellent Service

It's always more difficult to say something when everything is really positive never had an issues contacting speaking to and seeking any clarifications Reviewed on: 28th May 2026

Life changing and very non judgmental

All the the staff I have spoken with on the telephone at StepChange are always-without fail -business like, clear, non judgemental and have treated me with the utmost respect. They have helped me get on the journey of rebuilding my finances and therefore my life, in helping me sort out paying off some serious debt in a way I can afford. I am not finished yet but I can now see light at the end of the tunnel, which I will always be grateful to StepChange for. I would highly recommend them especially if you feel isolated and not sure of which way to turn for support. Reviewed on: 28th May 2026

A STEP to CHANGE direction in the right way

Step change really is a CHANGE for the better. They understand peoples position and difficulties financially.. I was very aprehensive when first contacting them to guide me through my debt problems.. What a suprise though. They really are more than just a debt management company. They bring a personal touch to managing your money problems. Their advice is priceless and they go to great lengths to support every customer.. Even to a point of offering additional advice for counselling.. Remarkable service and should be considered by anyone who has financial problems not matter how big or small.. 10/10 Reviewed on: 28th May 2026

Very Supportive.

Since being put in touch with them many years ago now, they have been very supportive, we were in dire straits they helped get us on an even keel, and have been with us ever since. Reviewed on: 28th May 2026

Very kind and helpful and easy to use the app.

Very kind and helpful and easy to use the app. Never had any problems, always feel listened to. Reviewed on: 28th May 2026

Couldn't have done it without you

I was in financial difficulty my husband had lost his job I was at my wits end. I reluctantly contacted stepchange and they took the worry and stress away from me. It was the best thing for me they went through each plan so that I had the controll for what happened next. I pay mu monthly amount and I know I can forget about everything no more red letters demanding money, my debt is slowly reducing and I feel like my life is back on track. Reviewed on: 28th May 2026

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