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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

They helped me in a really stressful time when I was...

They helped me in a really stressful time when I was worried sick. They reassured me and gave me hope. Reviewed on: 16th May 2024

Helpful guidance

,very helpful. Easy to navigate. I was relieved after contacting Step Change. Not so worried. Felt they understood my problem and could help me Reviewed on: 16th May 2024

At my lowest the advisors were lovely and sympatheti...

At my lowest the advisors were lovely and sympathetic towards my situation and helped me out and gave me the best options for me highly recommend the staff and their service Reviewed on: 16th May 2024

It has nearly always been a good experience working...

It has nearly always been a good experience working with step change. Always very helpful whoever I talk too. Reviewed on: 16th May 2024

Helped me sort all my Debts out when I couldn't see...

Helped me sort all my Debts out when I couldn't see no light at the end of the Tunnel Reviewed on: 16th May 2024

I have been dealing with Stepchange for several year...

I have been dealing with Stepchange for several years now, and I cannot express enough how grateful I am for their exceptional service. From the initial consultation to the final stages of my debt relief plan, the entire process was handled with utmost professionalism and care. Reviewed on: 16th May 2024

Excellent help and advice.

Excellent help and advice. Very helpful assistance and financial guidance. Reviewed on: 16th May 2024

Helped a lot, when it was much needed.

Helped a lot, when it was much needed. Very friendly, and professional. Reviewed on: 16th May 2024

A lifeline for those in debt

After losing my job in 2019 during the pandemic, I was not able to meet my monthly credit card and personal loan debt obligations. As a result I was being hounded by creditors and debt collection agencies. I approached Step Change, who contacted my creditors, arranged an interest freeze on my debt, and negotiated affordable monthly repayments on my behalf. This brought huge peace of mind, at no cost to me. I will forever be grateful to Step Change for the great service provided. Reviewed on: 16th May 2024

Great costomer service very helpfull wheb i really t...

Great costomer service very helpfull wheb i really thought that i was strugglingwith paying my depts Reviewed on: 16th May 2024

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