Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917425983910713329 (18644 reviews)

View other StepChange products

4.92

Based on 18,642 reviews, last reviewed 23rd Jun 2026

188350% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Thanks to stepchange I can sleep again at night Thanks to stepchange I can sleep again at night Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18644)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I was seriously worried and stressed about my financ...

I was seriously worried and stressed about my financial situation within a couple of minutes l was spoken to in a kind helpful supportive way extremely non judgmental Reviewed on: 6th May 2026

Step change make it simple

Step change make the whole process of setting up a debt management plan as simple as following the guide step-by-step.Even the initial steps of preparing the budget let's you feel like you are starting to take back control. Reviewed on: 6th May 2026

Helping with my debt

I am so grateful to Stepchange for helping me with,y debt there website is so easy to navigate and filling in the form is so easy and to be able to check whenever I want on my account cannot recommend them enough for there excellent work Reviewed on: 6th May 2026

I was in dire straits financially until I went to St...

I was in dire straits financially until I went to Stepchange. Everything was sorted for me which was an enormous relief. The staff are always on hand to help with any query. I'd recommend them to anyone. Reviewed on: 6th May 2026

You have helped me sort things out

You have helped me sort things out Reviewed on: 6th May 2026

They are friendly, informative and non-judgemental.

They are friendly, informative and non-judgemental. They give you options and guidance and no pressure. When all is in practice, you get peace of mind and restful sleep. Thank you for putting the light on at the end of tunnel. Reviewed on: 6th May 2026

Following the diagnosis of a serious illness, I expe...

Following the diagnosis of a serious illness, I experienced a loss of income and wanted to take proactive action to sort out my debts as I knew I would not be able to sustain the payments. Stepchange dealt with me compassionately and helped to get my affairs in order prior to my treatment beginning. They offered reassurance and helped me feel in control of the situation. Reviewed on: 6th May 2026

Stepchange have been so helpful

Stepchange have been so helpful in supporting me with my debts. I can see a future without debt as I am paying it off. Reviewed on: 6th May 2026

Step change were a huge help

Step change were able to help me by putting a plan together to oversee the repayments to my creditors at a point where I was feeling completely lost and felt like I was falling apart with stress and anxiety. Reviewed on: 6th May 2026

Debt management.

I was desperate and contacted Step Change, they were unbelievably professional and helpful. Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Abacus 4.18 from 6 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews
Debt Collection
from Link Financial 3.98 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub