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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Very helpful

Very helpful and friendly not judgmental easy to set up with excellent advise Reviewed on: 6th May 2026

Life line

Helpful advise easy to understand and very prompt Reviewed on: 6th May 2026

A life saver.

A life saver. I am now 5 months from being debt free. I was in a terrible mess and reluctantly called stop change, best thing I ever did. Reviewed on: 6th May 2026

They have really helped me.

They have really helped me. I really appreciate your support!! Reviewed on: 6th May 2026

No judgement - just help and support

I was absolutely desperate when I contacted Stepchange. They have helped me to get on track and taken away all the anxiety. Their people are knowledgeable and completely non-judgemental. Reviewed on: 6th May 2026

Absolutely outstanding

I have found all the people I have spoken to at stepchange from the beginning to be lovely, helpful, kind and just there when you are going through something so hard in your life. Its not easy to say you need help with your finances especially to a stranger, but all the wonderful people I have been speaking to have been amazing, genuine and very understanding. Reviewed on: 6th May 2026

What an amazing company, so helpful, understanding a...

What an amazing company, so helpful, understanding and non-judgmental. Would highly recommend Reviewed on: 6th May 2026

Highly recommend step change. Changed my life

Before step change I was living off credit cards, the interest alone was crippling me and was unable to get ahead of them. A friend recommended step change and it changed my life. I provided a list of lenders with amountd i owed, thry contacted each one and negotiated a payment plan, freezing all interest. I can see every month my debt going down because of them. They changed my life completely and am no longer drowning Reviewed on: 6th May 2026

Very helpful considerate and compassionate.

Very helpful considerate and compassionate. Reviewed on: 6th May 2026

Always there to support you whatever , they take the...

Always there to support you whatever , they take the stress away Reviewed on: 6th May 2026

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