Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

View other StepChange products

4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Absolutely exvellent no worries and all dealt with n...

Absolutely exvellent no worries and all dealt with no more nasty calls Reviewed on: 6th May 2026

Step Change your the Best.

They helped me b4, and was excelent,came back as i needed help again and again exelent throught out i recomend Step Change all the time . Reviewed on: 6th May 2026

Excellent

Very good experience. Recommend to everyone Reviewed on: 6th May 2026

I was so worried about my debts then got introduced...

I was so worried about my debts then got introduced to Step Change through CAB, I rang them, the advisor listened was not judgemental. She advised me on what to do and gave me reassurance that they would work with me to get the best option of becoming debt free. Reviewed on: 6th May 2026

Able to breathe again!

I had too much credit card debt across many lenders. I gave the call centre a call and spoke to a member of staff who listened and then gave me a list of options to choose from. There was no pushing towards a particular resolution and the consequences of each were made clear. Once I had decided the "joining" was easy and my creditors stopped contacting me. The regular reminders to review my outgoings is also made easy, so important in the current economic climate. Reviewed on: 6th May 2026

Brilliant team

Every time I have contacted Stepchange I have been treated with the utmost respect and understanding. The staff are friendly and always willing to listen to my worries and concerns. I often feel overwhelmed with the challenge of paying off my debt but they always reassure me and make me feel that I can meet the challenge head on. Reviewed on: 6th May 2026

Taking the Weight off my Shoulders

I use Step Change and it's took so much weight off my shoulders. I've referred friends. Reviewed on: 6th May 2026

Helped me immensely.

Helped me immensely. I was drowning in dept from past relationships and over borrowing. Step change gave me a chance to get on top of it. Reviewed on: 6th May 2026

I can sleep at night now.

They don’t judge you, so everything is easy to complete. From being depressed and worried, I can now sleep at night, no more worrying. Reviewed on: 6th May 2026

Excellent Service!

Excellent Service! I only wish I'd got in touch with them sooner. They've been extremely helpful, giving very clear, understandable advice & it's like a huge weight has been lifted off my shoulders because it's no longer just me dealing with things on my own. I've now got Step Change helping me with everything. Reviewed on: 6th May 2026

Alternative products

Debt advice
from Money Wellness 4.89 from 6316 reviews
Debt management
from Creditfix 4.63 from 795 reviews
Debt solutions
from Back2Credit 4.87 from 2139 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub