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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Was scammed and was spiralling out of control becaus...

Was scammed and was spiralling out of control because I trusted someone which left me with a huge debt. I was depressed and struggling with life because I was in my sixties .One of the companies that I owed the money too suggested stepchange so I got in touch , I spoke to a loverly woman who reassured me that things would get better and they would help set up a debt management plan.The pressure that I had put on myself lifted and ok im still paying the debt off but stepchange change a bad situation in to something livable Reviewed on: 6th May 2026

Straight forward advice and set up of pay back plan,...

Straight forward advice and set up of pay back plan, took the anxiety out of it all for me Reviewed on: 6th May 2026

Over the years they have supported and advised me

Over the years they have supported and advised me Reviewed on: 6th May 2026

Life changing

I really can't put into any words how much they have helped me, I had buried my head so far in the sand it was having a detrimental effect on my everyday life. I struggle with all sorts of things but they really helped me put my financial restraints in order and every month I can see I'm making progress...really can't thank them enough Reviewed on: 6th May 2026

Has only been a pleasure dealing with this charity.

Has only been a pleasure dealing with this charity. I also love the online self management. Has brought me so much peace of mind. I would highly recommend to anyone and everyone. Reviewed on: 6th May 2026

This was very convenient and easy for me, without an...

This was very convenient and easy for me, without any complications, according to my knowledge. Reviewed on: 6th May 2026

It was quick easy to do with no judgement

It was quick easy to do with no judgement Reviewed on: 6th May 2026

Life savers!!

In a very difficult situation Stepchange offered a realistic solution in the most painless way, and implemented it seamlessly. I would wholeheartedly like to thank them for their understanding and non judgmental kindness and professionalism. Reviewed on: 6th May 2026

A genuinely understanding and kind organisation

My whole experience with Step Change has been extremely positive. The process is very straightforward to set up and is like a huge weight being lifted. Also, as someone who suffers from anxiety, especially around money, I could not rate Step Change highly enough for their kindness and understanding when I mentioned this - they offered to put a note on my file so other advisers knew to bear this in mind when I call, which I was really happy to accept. A lot of other companies could learn a lot from Step Change. They are a beacon of hope, they are genuinely understanding and provide such a fantastic service. Thank you! Reviewed on: 6th May 2026

Without their help I would be in a financial rut str...

Without their help I would be in a financial rut struggling with debt Reviewed on: 6th May 2026

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