Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

View other StepChange products

4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14716)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Straight Forward, Positive Solutions.

Straight forward, clear and concise resulting in the most positive and helpful solution(s), tailored towards each individual and their circumstances. Reviewed on: 16th May 2024

No problems, very friendly people.

No problems, very friendly people. Reviewed on: 16th May 2024

Absolutely fantastic people really helped me out and...

Absolutely fantastic people really helped me out and made it so easy to make 1 affordable payment a month Reviewed on: 16th May 2024

Excellent management.

Excellent management. Communication is very detailed. Reviewed on: 16th May 2024

So helpful and understanding and makes you feel at ease

So helpful and understanding and makes you feel at ease Reviewed on: 16th May 2024

The operatives are very helpful and informative, and...

The operatives are very helpful and informative, and they don't judge you. They sort all your debts so it's manageable for you to keep on track. Its a weight of your shoulders and hope fir the future. Reviewed on: 16th May 2024

Excellent

Very helpful when I needed advice Reviewed on: 16th May 2024

Took a weight of my shoulders

Thorough, went through all of my details in a timely manner. Informative, gave me my options. Helpful, told me how to go about getting all of the information I/They needed. Positive - definitely would use again. Reviewed on: 16th May 2024

Don’t Delay UseThem today!!!...

Good communication’ helpful staff ‘ got my dept management up and running quickly Reviewed on: 16th May 2024

They have helped me for years to pay off my debts wi...

They have helped me for years to pay off my debts without judgment. Have been approachable when I’ve been scared to do anything positive. Reviewed on: 16th May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Advisory Centre 5.00 from 1 reviews
Debt Collection
from Link Financial 5.00 from 3 reviews
Debt Collection
from Advanced Collection Systems 1.00 from 5 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub