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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18618 reviews)

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4.92

Based on 18,618 reviews, last reviewed 12th Jun 2026

187250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, Supportive and Life Changing Help The support I received was reassuring during a stressful time, and the process was straightforward and easy to follow. Thanks to their guidance, I now... Read more Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18618)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

brilliant

helped me get back on track and sort out my finances Reviewed on: 6th May 2026

Always helpful and non judgmental friendly advisors

Always helpful and non judgmental friendly advisors Reviewed on: 6th May 2026

Good support if you find your selfin debt trap

Good support if you find your selfin debt trap Reviewed on: 6th May 2026

Great Staff

I find that the staff our always extremely helpful and very understanding of my situation. Reviewed on: 6th May 2026

Taken away so much pressure, being able to pay an am...

Taken away so much pressure, being able to pay an amount I can afford. Reviewed on: 6th May 2026

Always so helpful and understanding, they give you f...

Always so helpful and understanding, they give you facts and are supportive. Reviewed on: 6th May 2026

Saved my life

Grateful for the support from step change. I was experiencing so much anxiety because I had no control over my finances, StepChange saved my life. Reviewed on: 6th May 2026

They have helped me to find a payment plan

They have helped me to find a payment plan Reviewed on: 6th May 2026

Always friendly and helpful.

Always friendly and helpful. No matter how small or large a problem they always provide a solution Reviewed on: 6th May 2026

Very supportive, no pressure, completely honest

Very supportive, no pressure, completely honest Reviewed on: 6th May 2026

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