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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

No more sleepless nights.

I was deep in debt and couldn't get out of it. I was recommended to stepChange and they were so helpful and understanding. My debts are half cleared and I don't worry as much as I used too. Reviewed on: 6th May 2026

Makes life so much easier big help with my finances

Makes life so much easier big help with my finances Reviewed on: 6th May 2026

StepChange have made my life so much easier.

StepChange have made my life so much easier. I felt like I was drowning in debt. They handled everything for me and I now make one monthly direct debit payment to them and they pay everyone on my behalf. It’s such a relief. Reviewed on: 6th May 2026

Finally able to breathe again

Finally able to breathe again. Stepchange give me the help and support I need at a very tough time Reviewed on: 6th May 2026

Life savers

Stepchange have helped me cope with my debt in a manageable way. Reviewed on: 6th May 2026

I am so so happy with the services

I am so so happy with the services Reviewed on: 6th May 2026

From treading water to making inroads

I had been struggling with debt for years, simply treading water and paying nothing off - just struggling to pay the interest. Then, I discovered StepChange. They made my options clear, guided me through the process and now I’m making real inroads into paying my debt. I’m not there yet, but I’m making process and have a much better relationship with money Reviewed on: 6th May 2026

Helpful advice.

Helpful advice to take control of a situation likely to get out of hand Reviewed on: 6th May 2026

Easy Payments

I can now get on with my life……I know my debt is still there but as well as paying off a little of my debt I can still live my life Reviewed on: 6th May 2026

Do not hesitate, there is no judgement only help.

I was at my lowest, drowning in debt left by my ex-husband and living from month to month only paying minimum payments. The shame I felt was as overwhelming as the mountain of debt, until I talked to StepChange. The lady I spoke to was absolutely amazing. She listened, didn't judge and helped me in ways I can never repay. I am a year and 3 months away from financial freedom. StepChange is a godsend. Reviewed on: 6th May 2026

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