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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

struggling with paying back credit cards after covid

I was struggling with paying back credit card payments after COVID and step change have been great putting it all into one place and losing the high interest rates. Step change have honestly been a life saver for me. Reviewed on: 6th May 2026

Life changing

I was struggling with my debts, getting in more and more debt as I couldn’t pay it off quick enough. Step change changeed my life allowing me to manage my debts and money better with one single payment. Reviewed on: 6th May 2026

They were great really helpful I now feel there’s li...

They were great really helpful I now feel there’s light at the end of tunnel felt very depressed and didn’t know where to turn they gave great advice and helped so much thank you xx Reviewed on: 6th May 2026

Louise was totally amazing !!

I just spoke to Louise today to change my direct debit date and she was very efficent and professional and actually went above and beyond to help me. She managed to revert my recent payment which has helped me massivly as I don't get paid for 6 weeks. Reviewed on: 6th May 2026

Easy to get started excellent advisors

Easy to get started excellent advisors Reviewed on: 6th May 2026

All the service agents are friendly and professional.

All the service agents are friendly and professional. Reviewed on: 6th May 2026

It has been 3 yrs and the help I have had from them...

It has been 3 yrs and the help I have had from them has been brilliant especially when I was struggling to make payments. Easy to contact and quick replies from emails. Reviewed on: 6th May 2026

Would recommend StepChange to anyone struggling

StepChange have been brilliant, they've helped me see a way forward with managing my debts and I can see the end goal and it has been a huge weight off my mind. They are great to talk to, answer any questions I have thoroughly and kindly and without judgement and have been really good at talking to my creditors and offering advice on how to deal with them when needed. Reviewed on: 6th May 2026

Compassionate, plain advice with no judgement which...

Compassionate, plain advice with no judgement which was just what I needed at a time where I couldn’t see a way out of my debt. Every interaction has been friendly yet professional and I leave each call feeling more positive and motivated about my situation than I thought was possible. Reviewed on: 6th May 2026

Step change really have changed my life.

Step change really have changed my life. I was at a very dark point, with sleepless nights worrying about how I was going to battle this mountain of debt. The whole process was detailed but simple to complete, and they deal with your creditors for you which is what I found the most stressful, Reviewed on: 6th May 2026

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