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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

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4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14716)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Always ready to listen, very helpful

Always ready to listen, very helpful Reviewed on: 15th May 2024

StepChange have made our lives so much easier.

StepChange have been so supportive and have kept us informed all of the time. It made a huge difference to have them sort everything out for us and we know exactly where we are with our repayments. It has made our life much easier and significantly reduced our stress. Reviewed on: 15th May 2024

Step change really helped me out of a big debt

Step change really helped me out of a big debt hole. Helping me to face my debt and get it under control. Could not thank them enough for all their help. Reviewed on: 15th May 2024

They helped me pay all my debts in one

They helped me pay all my debts in one payment and had a cooling off period, breathing space.easy to do online and always someone to help and chat with Reviewed on: 15th May 2024

Helped set up a dmp, so helpful at every stage...

Helped set up a dmp, so helpful at every stage Reviewed on: 15th May 2024

Stepchange Charity have been so helpful supporting p...

Stepchange Charity have been so helpful supporting people with managing their debts. The Charity takes all the stress and worry of contacting agencies money is owed to. Reviewed on: 15th May 2024

Step change are very hassle free and take the burden...

Step change are very hassle free and take the burden away from you leaving you to get on with life and stop worrying. Reviewed on: 15th May 2024

If needed highly recommended

Generally a very good experience and excellent customer service Reviewed on: 15th May 2024

Stepchange have totally changed my life helping with...

Stepchange have totally changed my life helping with my financial problems and giving me hope in the future. Living changing experience amazing service Reviewed on: 15th May 2024

I would have been loss without the help from step ch...

I would have been loss without the help from step change. My life is a lot better no stress. Reviewed on: 15th May 2024

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