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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Good understanding and no pressure is added to pay m...

Good understanding and no pressure is added to pay more than you can afford Reviewed on: 15th May 2024

Helped me out so much.

Helped me out so much. The staff are amazing and so much help Reviewed on: 15th May 2024

Stepchange have helped me turn my life around

Stepchange have helped me turn my life around instead of living in a constant spiral of debt. The advisors are always willing to help and take so much stress away. I cant thank stepchange enough for helping me to get my life back. Reviewed on: 15th May 2024

Best decision ever

We really didn’t think there was a way out of our debt problems but contacting StepChange was the best thing. Really can’t thank them enough. Reviewed on: 15th May 2024

I was very worried and really apprehensive about con...

I was very worried and really apprehensive about contacting stepchange, but the moment I did, they really made me feel very comfortable about the whole process and instantly took over. Reviewed on: 15th May 2024

Since u have been with step change customer service...

Since u have been with step change customer service has always been very helpful and understanding. Reviewed on: 15th May 2024

They have been reliable, informative and helpful thr...

They have been reliable, informative and helpful throughout. Reviewed on: 15th May 2024

Professional support and advice in setting up DMP

I found the support of Stepchange in dealing with debts owed to creditors, and being able to set up a DMP for all the creditors with an impartial organisation was less stressful. Reviewed on: 15th May 2024

I had some serious money issues and step change help...

I had some serious money issues and step change helped bundle them all together and then went out and got plans set up with all my debtors so I don't have to worry about them anymore. One simple easy payment a month for the next 8 years may seem a long time but at the end of it I hope I'll be financially stable again and my credit rating (which is a huge scam by the financial quarter) will be better than it is now. Reviewed on: 15th May 2024

I was in debt and didn't know what to do and someone...

I was in debt and didn't know what to do and someone told me to get in touch with stepchange to see if they can help which I did and I was lucky enough to get help from them which took the pressure of me I still worry about what I owe but I don't have anyone knocking on my door or letters coming in the post Reviewed on: 15th May 2024

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