Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

View other StepChange products

4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Made the whole process easy and took the "embarrassm...

Made the whole process easy and took the "embarrassment" out of asking for help! Reviewed on: 17th July 2025

Step Change have always been understanding in our si...

Step Change have always been understanding in our situation and never judge when talking to them. They work at a suitable repayment plan that is affordable. Reviewed on: 16th July 2025

My step change journey.

I felt such a relief after contacting step change. I was drowning in debt, and was worried about speaking to someone about it, but it was all done online, it was so easy. Now I am debt free, it feels amazing. I’m so glad I made the decision to contact step change. Reviewed on: 14th July 2025

Life changing decision to speak to step change

Simply amazing. From the first point of contact to my last payment to become debit free they were there relentlessly for 5 years of my life. Life changing customer service. Never judgemental always positive and impartial. Reviewed on: 13th July 2025

The best help I’ve ever had

They were so helpful in every way I really appreciate everything they did for me I would have been lost without them I so grateful for there help thank you step change… Reviewed on: 13th July 2025

I had seen debt adverts for ages feeling scared but...

I had seen debt adverts for ages feeling scared but knowing deep down I needed help. I knew I needed to do something when I started taking out cash on my credit card to pay bills. StepChange are a life saver. They gave me excellent advice, talked me through every step and I’m now on a debt management plan with them. I feel about 10 stone lighter and like I can breathe for the first time in years. I make one payment every month that is split between my creditors. I have a budget now that stick to every month all thanks to StepChange. Really cannot thank them enough. Reviewed on: 12th July 2025

I cannot praise Stepchange highly enough Every membe...

I cannot praise Stepchange highly enough Every member of staff I spoke to were kind understanding patient and completely non judgemental. They helped make what felt like a very humiliating experience very bearable Reviewed on: 11th July 2025

I have been with StepChange since 2006 and they are...

I have been with StepChange since 2006 and they are always helpful. Excellent. Reviewed on: 11th July 2025

StepChange

StepChange is helping me sort out my my credit cards, because I'm having difficulty paying the recommended amount per month, but I'm still struggling and I don't know what to do! Reviewed on: 10th July 2025

Very pleased I decided to reach out to Step Change

I am very pleased I decided to reach out to Step Change for help with my debts. The process took a little while to complete to allow them to do all their checks and work out a monthly plan that would work best for me. However it was completely worth it and I feel so much better knowing I now have a monthly plan set up to cover all my debts. Reviewed on: 10th July 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from PayPlan 4.94 from 22303 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt Solutions
from Money Advisor 3.90 from 13 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub