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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16002 reviews)

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4.95

Based on 16,002 reviews, last reviewed 7th May 2026

62100% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have been a massive help Before using StepChange, I would spend every month blindly worrying about repayments. Spiralling into panic and crippling anxiety. StepChange have hel... Read more Reviewed on: 7th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16002)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I had many debts which was becoming overwhelming

I had many debts which was becoming overwhelming but stepchange helped me Reviewed on: 23rd May 2025

Great company removed all the pressure absolutely ga...

Great company removed all the pressure absolutely gave me back my life recommend the company to anyone thank you Reviewed on: 23rd May 2025

I can’t praise StepChange more than enough

I can’t praise StepChange more than enough, they are the light that shines in the darkness. Honestly couldn’t think what I would’ve done without them. Highly recommended! Reviewed on: 23rd May 2025

Exceptionally professional service

From first telephone call, to first monthly repayment, excellent communication all round. Never felt judged and each team member I've spoken with, have been very reassuring and kind. Reviewed on: 23rd May 2025

Great service

Step Change has helped a lot it is hard but so work when I know will debt free soon Reviewed on: 23rd May 2025

Very helpful with every step of the way.

Very helpful with every step of the way..from start to finish. Explained procedure very well Reviewed on: 23rd May 2025

GOOD DEALING WITH THEM.

IF I START BY SAYING I COULDNT HAVE DEALT WITH THE DEBT WITHOUT STEPCHANGES HELP. THEY HELPED WITH BUDGETING ECT. AGENTS WERE HELPFUL & KNOWLEDGEABLE. OVERAL A GOOD EXPERIENCE. HOPEFULLY I WONT NEED THIR HELP AGAIN. Reviewed on: 23rd May 2025

Helped me get back on track.

Helped me get back on track. Don't know what I would have done without them. Reviewed on: 23rd May 2025

Stepchange debt management

Since I have signed with stepchange my debt is going down and I am not worried now it’s being dealt with at an amount I can afford. Reviewed on: 23rd May 2025

A very fair and understanding group of people.

A very fair and understanding group of people. Reviewed on: 23rd May 2025

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