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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16056 reviews)

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4.95

Based on 16,056 reviews, last reviewed 7th May 2026

64550% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great Service They put me at ease and arranged a suitable repayment programme which has helped me on the journey of paying off all my outstanding debts. Reviewed on: 7th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16056)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Lifesavers

I went from nearly drowning in debt after my divorce, I reached out to Stepchange and they completely turned my life around. I can't thank them enough. Reviewed on: 23rd May 2025

I was very worried about my debt and thought i had n...

I was very worried about my debt and thought i had no way out. Stepchange changed all that for me. Reviewed on: 23rd May 2025

Friendly, knowledgeable and non judgemental.

Friendly, knowledgeable and non judgemental. Reviewed on: 23rd May 2025

Absolutely brilliant I no longer stress about making...

Absolutely brilliant I no longer stress about making payments Reviewed on: 23rd May 2025

You have been a life change for me o can still manag...

You have been a life change for me o can still manage life now it's controlled and I am supported Reviewed on: 23rd May 2025

Very helpful from the start.

Very helpful from the start. Explained everything Great customer service Reviewed on: 23rd May 2025

Very helpful solved a lot of problems for me

Very helpful solved a lot of problems for me Reviewed on: 23rd May 2025

No comment

It was great from breathing period to the DMP saff were very professional. Reviewed on: 23rd May 2025

Debt angels

Very helpful. Made a good plan to overcome my debt.. always on call for advise or sorting out problems. Reviewed on: 23rd May 2025

Very good experience.

Very good experience. Very helpful staff who offer meaningful advice Reviewed on: 23rd May 2025

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