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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Excellent Debt Management Company

Very helpful in my debt management decisions, could not have done it without their help Reviewed on: 15th May 2024

Stepchange have enabled me to deal with my dire fina...

Stepchange have enabled me to deal with my dire financial situation Reviewed on: 15th May 2024

Amazing customer service and make you feel very much...

Amazing customer service and make you feel very much at ease. Very easy to communicate with. Reviewed on: 15th May 2024

The debt management team are very understanding and...

The debt management team are very understanding and very helpful, they help to take out the stress of unfortunate situation and give great support and guidance. Reviewed on: 15th May 2024

Stepchange helped me when I needed help.

Stepchange helped me when I needed help.So grateful Reviewed on: 15th May 2024

Top organisation

Contacted stepchange to help oit with an unexpected problem they helped by stepping in and taking all the worry and stress away made it all affordable top organisation if you are having a money worry speak to them maybe they can help Reviewed on: 15th May 2024

Have sorted out all our debt problems, it’s been a l...

Have sorted out all our debt problems, it’s been a long haul but well worth it Reviewed on: 15th May 2024

They have helped me so much after hitting a bad time .

They have helped me so much after hitting a bad time . Reviewed on: 15th May 2024

Extremely helpful & non judgemental

From the moment I contacted Stepchange their were non judgemental about our situation. We used the option of Breathing Space then the debt management plan which felt like a weight had been lifted from us Reviewed on: 15th May 2024

Stepchange Financial support

Stepchange have helped me through my financial difficulties and supported me all the way. Reviewed on: 15th May 2024

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