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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Stepchange were kind, considerate, understanding & n...

Stepchange were kind, considerate, understanding & non judgemental. They were there to help and guide along the way. Reviewed on: 15th May 2024

I was worried sick about my finances until I contact...

I was worried sick about my finances until I contacted step change. They took all my details and dealt with my situation taking so much worry away. Reviewed on: 15th May 2024

So friendly and put your mind at ease from the first...

So friendly and put your mind at ease from the first phone call. Really easy process, don’t delay or worry about getting in touch as they do everything for you which takes the weight off your shoulders! Reviewed on: 15th May 2024

Stechange lifesavers

I wish I went to stepchange sooner without burying my head in the sand. It is very easy to set up and the staff always help and show empathy. I am now debt free for the first time in my life. My credit rating was obviously hit but I am building that up steadily to continue my life Reviewed on: 15th May 2024

Give people's individual or community hopes of life...

Give people's individual or community hopes of life again and stress release 99% and back our happiness again after we loose hope of life again,many thanks Stepchange keep it up you are doing excellent volunteering in the right time,I love it.Khamis ❤️ Reviewed on: 15th May 2024

Excellent all round service.

Excellent all round service. After talking to them and sorting everything out I felt a weight lifting off my shoulders and had the best night's sleep in a long time Reviewed on: 15th May 2024

The team are very supportive and accommodating.

The team are very supportive and accommodating. Reviewed on: 15th May 2024

StepChange has been an amazing support at such a sen...

StepChange has been an amazing support at such a sensitive time for us. Their advice has been great and relieved so much stress. A huge weight has lifted from our shoulders and has created peace of mind. It has been so easy to make any changes and they are highly recommended. Reviewed on: 15th May 2024

Very helpful people you deal with and they are very...

Very helpful people you deal with and they are very understanding Reviewed on: 15th May 2024

Found stepchange to be a life saver organisation.

Found stepchange to be a life saver organisation.got me out of a very dark point in my life. Reviewed on: 15th May 2024

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