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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

75% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Easy to do

Easy to deal with, easy to set up a plan. No worrying just one easy payment each month Reviewed on: 23rd May 2025

Such a relief

We were in over our heads due to my having to give up work through illness. Stepchange were brilliant. They listened and never once judged us. We have nearly finished paying it all, but are really grateful to the lovely people we have dealt with there. Would recommend them to anyone else who is finding their financial burdens weighing them down. After one phone call the weight was taken straight off of my shoulders. Reviewed on: 7th June 2025

Lifeline

From start to finish they provide you with tailored support around your needs. The best customer service and focus to get you back in control of your finances. One of the best decisions I ever made was contacting them and getting help. Reviewed on: 7th June 2025

Dealing with Stepchange with mental health issues

Stepchange handled my case with care and support. Suffering with mental health issues the staff showed a great deal of understanding and patience. I find the website easy to navigate. Reviewed on: 7th June 2025

Helped with my anxiety and stressed to pay off my de...

Helped with my anxiety and stressed to pay off my debts Reviewed on: 7th June 2025

If in Debt Don’t hesitate to use Step Change

I was paying a company to do what step change charity does with no charges and that’s because they care and it’s not all about their profit margin Reviewed on: 7th June 2025

StepChange helped me sort my finances out.

StepChange helped me sort my finances out. Not just that the advice and support helped me at a time that I was struggling to see a way out of the debt problem. Reviewed on: 7th June 2025

I have nothing to complain about, always met my expe...

I have nothing to complain about, always met my expectations Reviewed on: 7th June 2025

Step change are fantastic, they really helped me get...

Step change are fantastic, they really helped me get out of a financial hole and heir service is always top class! Reviewed on: 7th June 2025

Amazing charity

Stepchange were so helpful at a time when I was in a really bad place with debts, addiction and my mental health. They put me on the first steps to getting my problems sorted when I thought it was all a hopeless situation. I am finally getting my debts repaid thanks to the help and understanding from Stepchange. Can’t thank them enough. Reviewed on: 7th June 2025

StepChange has given me peace of mind by consolidati...

StepChange has given me peace of mind by consolidating my debts into one simple payment. They set up a direct debit for me without any fees, unlike many other companies that take advantage of people trying to become debt-free. My only complaint is that it's not easy to get in touch with them directly, which is understandable given how busy they must be. Reviewed on: 6th June 2025

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