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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

This is your chance at a lifeline; 100% recommend

This is your chance at a lifeline; don’t underestimate the impact of your first call to Stepchange. There is no judgment, just listening and understanding. And… a way forward. When my husband lost his business he hid the legacy debt from me, until it was almost too late. A friend recommended Stepchange so we sat together and called. The call handlers are empathic and calm. They made us see the road ahead and what we needed to do. They took a huge weight from us and contacted companies for us (where possible). I’m honestly not sure how we would have sorted things without them. Spiraling debt can happen to anyone - don’t feel bad and don’t let it destroy you. It’s a long road but, hey, everyone has bills to pay, it’s all part of the journey. Reviewed on: 8th June 2025

My financial life looked brighter!

The day I spoke to Step Change, was the day my financial life started to look brighter! Was paying off debts with credit cards and not making a dent in my payments as interest rates were high. After the 1st call to step change, we made a budget with no judgement and 6 years later, DEBT FREE! Could not have done that without them. I have encouraged some friends and family to use Step Charge to help with finances. Big Thank You to you all! Reviewed on: 8th June 2025

Getting back to financial well being!!

Been with Stepchange for a good 6 years I think and gradually I am getting back to financial well being. They take the pressure off me so I just get on with my life knowing I will be debt free in no time. Great company Reviewed on: 8th June 2025

I have a DMP with StepChange and find them to have a...

I have a DMP with StepChange and find them to have a great customer service and extremely helpful providing the support that I need. Reviewed on: 8th June 2025

A great help with releasing the burden of debt

Step Change have helped me to sort out my finances so I actually have money to live on. My debts were so high and such a burden, they prevented me from doing the simple things in life with my family. The debt management plan was a smooth process and Step Change gave me all the help and advice I needed. Reviewed on: 8th June 2025

helpfulvery helpful and policte team took time to li...

helpfulvery helpful and policte team took time to listen and help out Reviewed on: 8th June 2025

Stepchange helped me manage my debt by setting up a...

Stepchange helped me manage my debt by setting up a debt management plan Reviewed on: 8th June 2025

Everything makes you feel a weight off your shoulders .

Everything makes you feel a weight off your shoulders . Friendly service very helpful Reviewed on: 8th June 2025

Knowledgeable and very supportive.

Knowledgeable and very supportive. Would definitely recommend. Reviewed on: 8th June 2025

I mainly use the online portal to keep an eye on my...

I mainly use the online portal to keep an eye on my account and it is very easy to navigate and use. I have also rang in some times and I have always found the staff there very professional, knowledgeable and friendly. They are also non judgmental. Reviewed on: 8th June 2025

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