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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Life saving advice and practise

End of mortgage favourable terms and redundancy coincided with credit crunch. I was despondent about my future and had dark thoughts. Contacting StepChange was literally a lifesaver. A realistic workable, affordable plan was put in place and gave me an end date for my debts. Reviewed on: 8th June 2025

Stepchange has help us so much.

Stepchange has help us so much. All the agents have been so helpful and understanding. Reviewed on: 8th June 2025

I had to turn to StepChange a few years ago, they we...

I had to turn to StepChange a few years ago, they were brilliant, went through everything, explained what I needed to do and help me sort out my finances without any judgement. Reviewed on: 8th June 2025

Excellent service was in a very bad place and didn't...

Excellent service was in a very bad place and didn't know how iwas getting to get out of the situation I was in. They gave me all the advice I need and now I have a plan in place to be debt free. Highly recommended Reviewed on: 8th June 2025

When I had to give up nursing when the pandemic hit,...

When I had to give up nursing when the pandemic hit, I was in dire straits as I had been using my credit cards quite a lot. My income fell by 2/3rds, and my bank suggested I contact Stepchange. They helped me to prioritise my finances, reduce my outgoings and pay a little each month to pay off my credit cards. The people I spoke to at Stepchangewere empathic, non-judgemental and offered the advice I needed to make the change from not being able to see way out of my debt, to handling it and not having to worry about it so much. Each year we do a review and make sure I am still able to afford the payments. Reviewed on: 8th June 2025

Stepchange have helped us out in our darkest days wh...

Stepchange have helped us out in our darkest days where we thought we would lose our home. They are very positive and anyone you speak to - you can tell is happy to pick up the phone even if you are there 100th caller that day (when you’ve been in a queue for a while - STAY IN THE QUEUE) Reviewed on: 8th June 2025

Peace of mind

It was a massive relief when I got the help from stepchange Reviewed on: 8th June 2025

Very helpful and knowledgeable help me best for my need

Very helpful and knowledgeable help me best for my need Reviewed on: 8th June 2025

I was distraught about my huge debt and in a very da...

I was distraught about my huge debt and in a very dark place. I felt overwhelmed and also embarrassed that things had got so bad. I never meant to borrow more than I could afford to pay back. But my circumstances in life changed and I tried to manage it myself until I couldn’t see a way out. Stepchange helped me work out an affordable plan and their customer advisors are absolutely brilliant. Reviewed on: 8th June 2025

I’ve had nothing but a positive experience with Step...

I’ve had nothing but a positive experience with StepChange, it provided instant relief to a highly anxious period of our lives. I couldn’t believe how easy it was, and I liked the fact I could do most of it online myself, however there is still the support there if needed. Reviewed on: 8th June 2025

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