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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,647 reviews, last reviewed 26th Jun 2026

188550% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very helpful and understanding.

Very helpful and understanding. They don't rush you. An their advice is sound. Reviewed on: 7th June 2025

Helping people to take control

I think that this service is excellent at putting customers at ease, they listen and are empathetic to the customers needs. Staff explain the processes very well and do everything that they can to ensure that you understand. They fully supported me and took the stress from me at a time when I really needed support. I could not recommend step-change high enough Reviewed on: 7th June 2025

Excellent service

Easy to apply and maintain , found the best plan that worked for me and provided excellent service ever since Reviewed on: 7th June 2025

From first contact it was a great service

From first contact to starting the repayments schedule it was such an easy to understand process and it made me feel at ease Reviewed on: 7th June 2025

Highly recommend this valuable service

Fantastic service friendly and very knowledgable. Always happy to help in any way they can. Highly recommend it is such a valuable service Reviewed on: 7th June 2025

Polite respectful and always helpful

Polite respectful and always helpful Reviewed on: 7th June 2025

I'd recommend StepChange to anyone!

Its always difficult when dealing with money problems, or it was at least. Until I was recommended StepChange I feel I am finally back and track and can see a light at the end of the tunnel. They've been amazing, understanding and non-judgemental. They've really changed everything. Reviewed on: 7th June 2025

Stepchange set us back on the right track when we mo...

Stepchange set us back on the right track when we most needed help and advice. They dealt with our creditors, and negotiated affordable repayments for us, and relieving the stress and anxiety were under. We have now repaid 70% of our debts, and are so glad we approached Stepchange when things seemed hopeless. Thank you Srepchange. Reviewed on: 7th June 2025

Relief from Stress

I am able to pay some month off my debt for a sum I can afford to pay. I am greatly relieved that I no longer get demanding letters from lenders and that I can leave everything in StepChange's hands. Reviewed on: 7th June 2025

Step Change helped me out of a very tight financial...

Step Change helped me out of a very tight financial spot by providing a manageable solution to my difficulties. The stress lifted, I can proceed. Step change keep me in the loop throughout, so I can feel in control. Reviewed on: 7th June 2025

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