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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Amazing help

Without Stepchange I don’t think I would have survived. They took care of everything. So easy to deal with, they helped every step of the way and relieved so much pressure. If you have financial problems go to Stepchange. Reviewed on: 15th May 2024

Step change are great they have helped me relax .

Step change are great they have helped me relax . Every month before I had my debt management plan I was stressed , worried about money . I called them and they were fantastic in getting me through all the process and helping me set up one monthly affordable payment . Every month now when I get paid I don’t stress because of step change . If anyone is in debt and struggling please call step change and let them help ! Reviewed on: 15th May 2024

An excellent service that has helped me have control...

An excellent service that has helped me have control of my finances and gave me peace of mind. It has not been easy but paying my debt management every month has meant that I have not had to worry Reviewed on: 15th May 2024

Best decision i have ever made

I was under immense financial strain until I contacted stepchange and they have helped me massively. I would and have recommend them to anyone struggling with their finances. They are very understanding and do not make you feel judged or ashamed, and they take care of all contact with your creditors and are always on hand if you ever need them for anything. There was no salesperson type pitch and there is no cost whatsoever to you, only savings, advice and time to get yourself sorted. I have zero complaints about them and getting in touch with them was one of the best decisions I have made in my entire life. Reviewed on: 15th May 2024

Brilliant service, helpful and supportive

Brilliant service, helpful and supportive Reviewed on: 15th May 2024

reaky exelent

they jhandledcmy needs efficently and in a friendly manour Reviewed on: 15th May 2024

An amazing organisation

I've been a client of StepChange for years now and i can't praise them highly enough. My debt has dramatically reduced and I'm well on my way to being debt free thanks to their professional advice and guidance, Every person ive ever spoken to has been helpful, compassionate and well informed. Reviewed on: 15th May 2024

Sometimes are better than others ,

Sometimes are better than others , Reviewed on: 15th May 2024

Step change were very understanding and knowledgeable.

Step change were very understanding when I contacted them for help. They have never been patronising but have always been extremely knowledgeable, friendly and reassuring. They really do comfort you during extremely tough times and offer options of support and guidance. Reviewed on: 15th May 2024

They've been fantastic.

They've been fantastic. All my debt is my own fault through bad decisions, however they've never been judgemental and always extremely helpful and understanding. Without them I would be in a terrible position right now and can't thank them enough for their hard work. Reviewed on: 15th May 2024

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