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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Great guality service helping much to ease financia...

Great guality service helping much to ease financial burden to those in debts like me Reviewed on: 7th June 2025

Simple to in put information.

Their systems are simple to follow and input (information). Reviewed on: 7th June 2025

I can’t thank StepChange enough!!

I can’t thank StepChange enough for all their support and advice. I was trying to cope with things on my own as I didn’t want to worry my elderly parents. StepChange are amazing and helped me with a realistic repayment plan. It prevented things spiralling out of control. I just wish I’d contacted them earlier. Always non-judgmental with a calming, supportive and practical approach. I highly recommend them to anyone struggling with debt. Reviewed on: 7th June 2025

The mindsetter for you finances

They take care of all your debt and provide a payment plan that best suits your finances Reviewed on: 7th June 2025

Good customer service, Patient, good listening.

Good customer service, Patient, good listening. Reviewed on: 7th June 2025

Very friendly and helpful staff.

Very friendly and helpful staff. Reviewed on: 7th June 2025

Just good as got all my bills into one while I was s...

Just good as got all my bills into one while I was struggling before this happened Reviewed on: 7th June 2025

Debt Management Plan

Their service is highly recommended. I couldn’t have found a solution without them. They are very caring and understanding people and understood my situation and my anxiety and distress calmed down once I explained everything and the information given about what I needed to do and moving forward with the next steps. Reviewed on: 7th June 2025

Super service

Fantastic help from professional people. Reviewed on: 7th June 2025

From stressed to relief.

From stressed to relief. Now I pay what I can afford and clearing my debt Reviewed on: 7th June 2025

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