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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Really helpful and kind.

Really helpful and kind. Everything was put into place quickly Reviewed on: 15th May 2024

Desperately in debt not quite out of debt but becaus...

Desperately in debt not quite out of debt but because of Stepchange I'm getting there. Reviewed on: 15th May 2024

Debt management plan

My debts become unmanageable, after contacting step change I decided a debt management plan was the best option for me. I now pay one monthly affordable payment, and my debt is manageable. When there has been a month where I have had an unexpected change in my financial circumstances, step change have been understanding and very helpful. Reviewed on: 15th May 2024

Took all my stress away, clear what I need to do to...

Took all my stress away, clear what I need to do to sort my credit issues Reviewed on: 15th May 2024

Stepchange have been brilliant sorting out a repayme...

Stepchange have been brilliant sorting out a repayment plan for our debt due to unforeseen circumstances. Reviewed on: 15th May 2024

Very down to earth, helpful and highly recommend.

I was left in a bad situation because of lockdown and had no way out. Step change helped with everything and did their best to reduce the payments as much as possible. Even when I upped the payments they were concerned if I was able too and it was fine to pay the lower amount. They have been very helpful, respectful and great customer service. Reviewed on: 15th May 2024

Stepchange really helped me sort out all my finances.

Stepchange really helped me sort out all my finances. The advisor was really supportive and friendly. I was really anxious when I called to get help but the staff made me feel so at ease. Excellent company. Reviewed on: 15th May 2024

SECOND TO NONE

I needed help and I got it from stepchange even though I still get a million calls and letters from my creditors I tell them stepchange have my back Reviewed on: 15th May 2024

Excellent impartial advice, workable solutions and s...

Excellent impartial advice, workable solutions and seamless administration. Reviewed on: 15th May 2024

Generally good experience

Initially experience very good. Sympathetic caring staff. And plan set up quickly and easily. Since then I have struggled to get a response from emails and phone calls, assuming they are busy. Reviewed on: 15th May 2024

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