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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

75% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Always there in times of need

It was such a relief to get the help I needed managing my creditors. I found it easy to deal with, without being judged at a really difficult time. Reviewed on: 28th July 2022

Great service

The only regret I have is that I didn't contact StepChange sooner. They helped me a lot . Reviewed on: 6th June 2025

A life saver and a beacon of light

I was lost in my debt until I got in touch with StepChange Debt Management. This changed everything. I could finally breathe knowing I was in good hands.I had nothing to worry just to pay the monthly agreement. Reviewed on: 6th June 2025

Life savers!

I can’t thank Step Change enough for helping me sort out my finances. Reviewed on: 6th June 2025

Amazing support and guidance

Explained everything in detail and supported me with advice and support for my debt repayment process Reviewed on: 6th June 2025

Extremely helpful and not judgemental at all, walk y...

Extremely helpful and not judgemental at all, walk you through step by step. Reviewed on: 6th June 2025

Ii found the The team very helpful, and didn’t judge...

Ii found the The team very helpful, and didn’t judge me for having debt Reviewed on: 6th June 2025

Professional & Trustworthy

The SC team listen and are supportive, impartial and non judgemental. They always ensure the plan is affordable and manageable. Reviewed on: 6th June 2025

Very helpful and makes everything understandable , f...

Very helpful and makes everything understandable , friendly people. Reviewed on: 6th June 2025

Truly the best company!

Truly the best company!! Help me immensely to clear my debt without worry! Reviewed on: 6th June 2025

Stepchange - absolutely brilliant organisation.

Stepchange came into our lives when we h ad been scammed out of all our money and I mean all. They were and are an absolutely fantastic organisation and gave us hope in our hour of need. I cannot explain how much they helped us to realise we were not alone and their help was crucial to us when we needed it most. We continue to rely on them with the systems they have put in place for us both. We cannot thank them enough for their continued help and support. Reviewed on: 6th June 2025

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