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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Stepchange is very easy to follow and they eased my...

Stepchange is very easy to follow and they eased my anxiety instantly Reviewed on: 15th May 2024

Reliable/non judgemental/supportive

I’m a single mum and found that my finances were spiralling out of control from credit card debt to overdrafts and everytime I’ve needed to speak to someone they’ve been so helpful. They have a way of understanding and taking away the guilt they summarise things really simply, they make you feel that everything is manageable. Reviewed on: 15th May 2024

Struggled to control increasing debt.

Struggled to control increasing debt. Set up debt management plan with Step Change, I now feel relieved everything is in one place. Easy to update when debt have been passed on. Reviewed on: 15th May 2024

I was really stressed and struggling for a long time...

I was really stressed and struggling for a long time before I got in touch with these guys. They answered the phone the same day, went through my bills and I instantly felt reassured that my problems could be sorted. Reviewed on: 15th May 2024

Helped me to deal with debts I couldn't afford to pay.

Helped me to deal with debts I couldn't afford to pay. Was a relief which can be a life changing. Reviewed on: 15th May 2024

Amazing!

Step change have been amazing helped me sort my debts into a manageable payment plan Reviewed on: 15th May 2024

I'm really happy about their service, good customer...

I'm really happy about their service, good customer service and excellent communication skills Reviewed on: 15th May 2024

Step change helped me out of a hole.

Step change helped me sort my debt out when I fell on hard times. It's made life so much better. Easy to sort out and makes you feel less stressed with it all Reviewed on: 15th May 2024

i can not recommend enough - approachable,non-judgem...

i can not recommend enough - approachable,non-judgemental Reviewed on: 15th May 2024

Customer service are so lovely and calm and helpful

Customer service are so lovely and calm and helpful Reviewed on: 15th May 2024

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