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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18637 reviews)

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4.92

Based on 18,637 reviews, last reviewed 18th Jun 2026

188200% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Debt free in 4 months thanks to StepChange! I am incredibly satisfied with the support I’ve received from StepChange. Their customer service has been excellent throughout my journey. I am on tra... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18637)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Very good and nice people who help

Very good and nice people who help Reviewed on: 6th June 2025

Very helpful and understanding of my situation

Very helpful and understanding of my situation Reviewed on: 6th June 2025

Very helpful and knowledgeable.

Very helpful and knowledgeable. Would recommend. Reviewed on: 6th June 2025

Fantastic Service

Simple process and really helpful and respectful staff that never ever make you feel embarrassed. They do everything they can to help you. Reviewed on: 6th June 2025

Step change has given me peace of mind in sorting my...

Step change has given me peace of mind in sorting my debts. Reviewed on: 6th June 2025

Excellent empathetic support.

Excellent empathetic support. Simple and straightforward application. Reviewed on: 6th June 2025

I am extremely grateful to StepChange for their help...

I am extremely grateful to StepChange for their help and support over the last few years, my debts had become totally unmanageable and I was desperate to find a solution. They were very understanding and set up a repayment plan that has been very effective and has helped me enormously to get back on my feet again. I highly recommend them can't thank them enough. Reviewed on: 6th June 2025

Very friendly service and really put you at ease in...

Very friendly service and really put you at ease in a very stressful situation. Reviewed on: 6th June 2025

They took away the stress of dealing separately with...

They took away the stress of dealing separately with a number of creditors and it’s now easy to update my budget for the annual review. I can now deal with everything online at a time to suit me Reviewed on: 6th June 2025

All my anxiety and worry went after I contacted Step...

All my anxiety and worry went after I contacted Step change. I have had DMP in place for a long time with not much left to go. It really has helped me so much. I can now budget better and no longer see my wage disappear through debt when I get paid. I really don't know wht I would have done without the help of Step Change. Reviewed on: 6th June 2025

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