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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very helpful and they do everything for you

Very helpful and they do everything for you Reviewed on: 6th June 2025

They took away my stress and worry!

I was in a bit of a mess financially and could not see a way forward I rang step change and they instantly put my mind at ease and helped me sort out all of my financial problems, I am now only a few months away from.being debt free and I am so so grateful, an amazing service, thank you! Reviewed on: 6th June 2025

StepChange have really helped me!

I have had a good experience with StepChange so far and I am pleased I got help when I did, as my debt was crippling me. The only reason I didn't say that StepChange were not good value for money is that they do not charge anything. They just help you sort yourself out, without incurring more debt. Reviewed on: 6th June 2025

Very good and nice people who help

Very good and nice people who help Reviewed on: 6th June 2025

Very helpful and understanding of my situation

Very helpful and understanding of my situation Reviewed on: 6th June 2025

Very helpful and knowledgeable.

Very helpful and knowledgeable. Would recommend. Reviewed on: 6th June 2025

Fantastic Service

Simple process and really helpful and respectful staff that never ever make you feel embarrassed. They do everything they can to help you. Reviewed on: 6th June 2025

Step change has given me peace of mind in sorting my...

Step change has given me peace of mind in sorting my debts. Reviewed on: 6th June 2025

Excellent empathetic support.

Excellent empathetic support. Simple and straightforward application. Reviewed on: 6th June 2025

I am extremely grateful to StepChange for their help...

I am extremely grateful to StepChange for their help and support over the last few years, my debts had become totally unmanageable and I was desperate to find a solution. They were very understanding and set up a repayment plan that has been very effective and has helped me enormously to get back on my feet again. I highly recommend them can't thank them enough. Reviewed on: 6th June 2025

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