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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

They were there when I needed them I was trying to s...

They were there when I needed them I was trying to solve all my own financial issues and failing big time.staff extremely helpful and providing you do your regular annual reviews you are on your way to a much better financial future and I am already feeling the benefits in many ways. Reviewed on: 6th June 2025

Absolutely saved me.

Absolutely saved me. Soo helpfull and kind Reviewed on: 6th June 2025

very helpful when needed as our debt...

In the early days they were very helpful as our debt took few years. I knew if I needed them all I had to do was call them. Reviewed on: 6th June 2025

Life made easier

Every question i asked they answered in a way I could understand ..very easy to deal with and as soon as I had spoken with them that night I slept so much better Reviewed on: 6th June 2025

It was excellent.

It was excellent. Nice and easy process. Reviewed on: 6th June 2025

Awful communication.

Awful communication. I have been more distressed due to this as creditors are still chasing me and no one seems to listen or help me. a debt was taken on by someone else and I’ve been harassed by them even though I’ve told SC. They have not acknowledged my emails or helped me at all with this. My mental health is declining as a consequence. Reviewed on: 6th June 2025

Lovely experience, the lady that helped me was amazi...

Lovely experience, the lady that helped me was amazing and was very helpful. Made me feel comfortable and did everything very quickly. I’m an anxious person but she made the experience less daunting. Reviewed on: 6th June 2025

Helpful and stress free

Since signing up they have made handling my debts hassle free Reviewed on: 6th June 2025

Easy to follow process to set up.

Easy to follow process to set up. Great communication and service. Reviewed on: 6th June 2025

A Huge Thankyou

When i approached Stepchange due to a few financial problems including me burying my head in the sand I was desperate for help and advice. I can't say enough on how helpfull and positive they were with me. Thankfully slowly but surely I am recovering which is down to Stepchang. Thankyou Reviewed on: 6th June 2025

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