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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16491 reviews)

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4.95

Based on 16,491 reviews, last reviewed 9th May 2026

85350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent, easy to follow steps and advice. Excellent, easy to follow steps and advice. Reviewed on: 9th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16491)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Calming people.

Calming people. Can now see progress being made Reviewed on: 23rd May 2025

THE VERY BEST.

OMG, peace of mind, and not have to worry about knocks on the door. Would recommen Stepchange to anyone with money trouble. And THANKYOU SO MUCH FOR HELPING US.THE Reviewed on: 23rd May 2025

Helping me to stand in my storm .

There are few more panic inducing situations than financial insecurity. It can have such a negative ripple effect , but Stepchange calmly and effectively provided me with a working solution. Not only that , they have stood by my side throughout. An amazing organisation. Reviewed on: 23rd May 2025

Stepchange saviours

They were patient and professional empathetic and respectful. Removing all my anxieties Reviewed on: 23rd May 2025

Easy to talk to and always helpful

Easy to talk to and always helpful Reviewed on: 23rd May 2025

Stepchange were a lifeline for me.

Stepchange were a lifeline for me. They talked me through everything and certainly eased my mind and convinced me that there was light at the end of the tunnel. They sorted my debt problems out and with regular monthly payments I am debt free. They negotiated with my creditors which stopped me getting threatening letters from creditors. If you have money problems these are definitely the people to go to. Reviewed on: 23rd May 2025

An amazing organisation.

An amazing organisation. They are brilliant at helping to sort out personal finances; all members of staff are friendly and empathetic. My experience with StepChange has been literally life changing. Reviewed on: 23rd May 2025

Very professional,very good service

Very professional,very good service Reviewed on: 23rd May 2025

Very helpful and freindly team, I am making progress...

Very helpful and freindly team, I am making progress in settling my debts and also incharge of my money. Reviewed on: 23rd May 2025

Step change review .

Always helpful, sympathetic and knowledgeable. We went through my annual review very easily and never any judgement. Many thanks. Reviewed on: 23rd May 2025

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