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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Had some debts and helped me by contacting all debts...

Had some debts and helped me by contacting all debts and getting them to stop intrest and expect small amount affordable to me Reviewed on: 6th June 2025

Helpful and kind

It was nice to speak with someone who didn't judge your situation. Very easy to sort out a payment plan to pay off your debts. Reviewed on: 6th June 2025

Life changing and so simple

10/10 consolidated in to one affordable payment with realistic timeline to being debt - free Reviewed on: 6th June 2025

The staff were extremely understanding and supportive.

The staff were extremely understanding and supportive. They explained how to deal with my money problems and set up a process to pay my debts realistically Reviewed on: 6th June 2025

Stepchange have really helped me when I wasn't sure...

Stepchange have really helped me when I wasn't sure where to turn. I have been able to do everything online, which is amazing, as I'm suffering with anxiety, and this has made it so easy. Staff are always helpful and supportive when I have emailed them. I really wish I'd done it sooner! Reviewed on: 6th June 2025

Supported me to put my life in line .

Supported me to put my life in line .lt relieved my anxiety of letters from lenders and debt collectors. Reviewed on: 6th June 2025

Peace of mind.

Peace of mind. Take the stress out of debts Reviewed on: 6th June 2025

Got me back on track financially.

I amounted quite a bit of debt with various companies, soon realised I had bitten off more than I could chew, getting help through StepChange did a world of good for my mental health and it won't be long now until I'm debt free. Reviewed on: 6th June 2025

Unbelievable stress free experience

Unbelievable stress free experience Reviewed on: 6th June 2025

I was in serious money trouble and Step Change helpe...

I was in serious money trouble and Step Change helped me get out of it and find peace of mind. They helped fantastically whenever I had questions or problems. Amazing people! Reviewed on: 6th June 2025

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