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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Stepchange has changed my life, no more worrying, or...

Stepchange has changed my life, no more worrying, or telephone calls from creditors. They have given me peace of life helping me. Reviewed on: 8th May 2024

It is not too long before we clear our debts, withou...

It is not too long before we clear our debts, without the help of StepChange our future would have been very difficult. Reviewed on: 8th May 2024

6 Years with StepChange....Highly Reccommended

Still currently on a Debt Management Plan from StepChange,but will be finishing paying back debts in a couple months time..It's been a long 6 years but StepChange have helped manage the repayments. Reviewed on: 8th May 2024

Supportive, clear, non-judgemental.

Supportive, clear, non-judgemental. It took some of the stress out of a stressful situtaion. Reviewed on: 8th May 2024

Took the pressure off me I am no able to breathe a...

Took the pressure off me I am no able to breathe a little Reviewed on: 8th May 2024

A Wonderful Charity - Highly Recommended

Tremendous reassurance provided and some great help given and expert advice to help me get out of a bad situation. Thank you very much, would highly recommend and have done to a few other people who have in turn, started their own plans. Reviewed on: 8th May 2024

Help me out of a very dark and lonely place

Help me out of a very dark and lonely place and now I feel more positive that my debts r under control Reviewed on: 8th May 2024

Stepchange has taken the stress and worry away from...

Stepchange has taken the stress and worry away from the position that I have found myself in. Their help has been invaluable to me and I would highly recommend them. Reviewed on: 8th May 2024

Having been medically retired and left on UC, my out...

Having been medically retired and left on UC, my outgoings were now higher than my income. A call to Stepchange took so much pressure off, we worked out our budget and they dealt with our creditors to arrange payment plans. The staff were so helpful, professional and empathetic which made the whole process much easier than I'd feared. Can't thank them enough. Reviewed on: 8th May 2024

Excellent at all times.

Friendly and caring agents. Good listening skills and tailor their product to suit your circumstances. They have helped me on many occasions and always lift a huge weight off my shoulders. Reviewed on: 8th May 2024

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