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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Step change has changed my life.

Really helpful, pay an affordable amount every month. Once a year we go through my earnings and what my out goings are then an amount is agreed. This has made my life a lot less stressful knowing I'm paying my debts without going short of money each month. I would recommend Step Change to anyone struggling with debt Reviewed on: 6th June 2025

I engaged SC when at a very low point in point where...

I engaged SC when at a very low point in point where my financial difficulties were overwhelming me. Their intervention lifted incredible stress of my shoulders. Reviewed on: 6th June 2025

Stepchange are amazing.

Stepchange are amazing. I was in so much financial trouble and Stepchange are helping me get through this extremely hard time in my life. Without Stepchange I don't know what would have happened to me and my family. I can't thank them enough Reviewed on: 6th June 2025

Easy process from setting up my plan

Easy process from setting up my plan Reviewed on: 6th June 2025

Really helpful and supportive, especially with my an...

Really helpful and supportive, especially with my anxiety issues and helping me sort things out Reviewed on: 6th June 2025

Helped to relieve stress and worry

They have taken most of the worry away from us and whenever we have questions or need help, they are always at hand. Reviewed on: 6th June 2025

I have been with StepChange for several years now an...

I have been with StepChange for several years now and have found them nothing but polite , caring and downright legends , within 2 to 3 weeks of starting my DMP all my creditors stopped hassling me and that alone is worth 5 stars Reviewed on: 6th June 2025

Had a debt management plan, was very easy to manage...

Had a debt management plan, was very easy to manage via the website and really a seamless process. Everyone I dealt with was professional and friendly. A worthwhile and excellent service for managing and getting out of debt Reviewed on: 6th June 2025

Fantastic service

Fantastic service that has really helped with my debts and stopped me worrying about them as no where all under control and I thank you for that. Reviewed on: 6th June 2025

My experience was wonderful

My experience was wonderful made me feel at ease with the situation and sorted everything with ease. Reviewed on: 6th June 2025

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